Text messaging terms | Greenbow Labs

The program

Program name: GreenbowLabs texts, for RafterSuite, RanchPilot and website customers.

The program is run by GreenbowLabs, LLC. Our number is (334) 686-0700. Text messaging starts once our texting service has been approved by the mobile carriers. Until then we do not send text messages from this number.

The messages we send

All messages go to existing customers and their staff. We do not send marketing or promotional text messages. There are four kinds:

Photos and documents you text to us. RafterSuite users text vendor invoices and receipts, which are filed into their company’s account. Website customers text photos and videos for their website. Only numbers registered by the customer’s account owner can send. We reply with short confirmations (“received”, “filed”) and answer HELP and STOP.
One-time codes. RafterSuite sign-in and password-reset codes, only when you ask for one.
Account alerts. RafterSuite alerts to company owners who added their mobile number, such as a new access request waiting for review.
Task reminders. RanchPilot reminders, for example “check the north water tank, due at 4:00 PM”, to ranch users who added their own mobile number, ticked the reminder box, and chose a text alert on a task. At most two reminders per task.

Frequency, rates, help and stopping

Message frequency varies, based on what you send and the codes, alerts and reminders you ask for.
Message and data rates may apply.
Help: reply HELP (or INFO) to any message, or email hello@greenbowlabs.com.
Stop: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) at any time. You will get one message confirming that you are unsubscribed, and no more texts. Removing your mobile number in RafterSuite or RanchPilot settings, or unticking RanchPilot’s reminder box, also stops them.
Start again: reply START (or YES or UNSTOP).
Carriers are not liable for delayed or undelivered messages.
Support: hello@greenbowlabs.com.

What the replies say:

Subscribed: “GreenbowLabs: You’re subscribed to texts for your RafterSuite, RanchPilot or website account: confirmations, codes you ask for, account alerts and task reminders you set. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
Unsubscribed: “GreenbowLabs: You’re unsubscribed and won’t get more texts from this number. Reply START to resubscribe.”
Help: “GreenbowLabs (RafterSuite, RanchPilot): text photos or documents here to file them; task reminders are set in RanchPilot. Questions: hello@greenbowlabs.com. Msg & data rates may apply. Reply STOP to opt out.”

How you opt in

Everyone who gets our texts is an existing customer or part of a customer’s staff, and agrees in one of three ways. We never text a number that has not opted in.

1. Texting in. A company’s account owner registers each person’s mobile number (in RafterSuite Settings, or during website onboarding). The person is shown our number with the notice below, which is published on our home page under “Texting us”. They opt in by texting the number first, and we never text a number that hasn’t texted us. The notice reads:

Coming soon. Once our texting service is approved, customers will be able to text photos and documents to (334) 686-0700. RafterSuite users who add a mobile number in their account settings will also be able to get one-time sign-in and password-reset codes when they ask for them, and company owners will get account alerts. RanchPilot users who add their mobile number and tick “Text me reminders” will get reminders for the tasks they set a text alert on. By texting this number, adding your mobile number in RafterSuite, or ticking the reminder box in RanchPilot, you will agree to receive these messages from GreenbowLabs. No marketing. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. See our Privacy Policy.

2. Codes and account alerts. A RafterSuite user adds their mobile number in their RafterSuite account settings, next to this consent text: “By adding your mobile number you agree to receive RafterSuite text messages: one-time sign-in and password-reset codes when you ask for them, and account alerts for your company (company owners only). No marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.” Adding the number is the consent. Codes are sent only when the user asks for one. Account alerts go to company owners who have added a number.

RafterSuite account settings: mobile number field with the text-message consent notice — What a RafterSuite user sees when adding their mobile number: the consent text is next to the field. Tap the picture to see it full size.

The same RafterSuite account settings after the mobile number is saved. — What the user sees after saving the number. Tap the picture to see it full size.

3. RanchPilot task reminders. A ranch user adds their own mobile number in RanchPilot settings and ticks an unticked box that says: “Text me reminders for tasks I choose. By ticking this box you agree to receive RanchPilot text messages: reminders for tasks you set a text alert on (at most two per task). No marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.” Only the person themselves can add their number and tick the box; a ranch owner can’t do it for someone else. Reminders go only for tasks with a text alert. Text reminders start when this setting is released. It is not in the app yet, so there is no screenshot of it here.

Consent is not a condition of buying anything from us.

Your information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We use service providers only to run the service, such as our messaging provider, which carries the messages. See our Privacy Policy for what we collect, how we use it and how long we keep it.

Contact us